Refund policy

Last updated: August 17, 2026

1. Overview

At CrusOva ("we", "us", "our"), we are committed to ensuring your satisfaction with every purchase. This policy is in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian consumer protection laws.

2. Return Eligibility

You may request a return within 7 days of delivery, provided:

  • The item is unused, undamaged, and in its original packaging with all accessories and tags intact.
  • The item is not in the non-returnable category listed below.
  • Proof of purchase (order number or invoice) is provided.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, mishandling, or improper installation by the customer.
  • Products with broken seals or missing serial numbers.
  • Items purchased during clearance/final sale promotions (marked as non-returnable at time of purchase).
  • Consumable accessories (e.g., screen protectors once applied).

4. Return Process

To initiate a return:

  1. Email us at support@crusova.store with your order number, reason for return, and photos of the item.
  2. Our team will respond within 48 hours with return instructions.
  3. Ship the item to the address provided. Return shipping costs are borne by the customer unless the return is due to a defective or incorrect item.
  4. Once we receive and inspect the item, we will process your refund or replacement within 5–7 business days.

5. Refund Policy

  • Approved refunds will be credited to your original payment method (UPI, card, net banking, etc.) within 5–7 business days after return inspection.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer — please provide your bank account details when raising the return request.
  • Shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos/video evidence. We will arrange a replacement or full refund at no additional cost to you.

7. Cancellation Policy

  • Orders can be cancelled before shipment by contacting us at support@crusova.store.
  • Once shipped, cancellations are not accepted — please follow the return process instead.
  • Prepaid order cancellations will be refunded to the original payment method within 5–7 business days.

9. Contact Us

For any return or refund queries:

  • Email: support@crusova.store
  • Website: crusova.store
  • Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST