Shipping policy
Last updated: August 17, 2026
1. Overview
At CrusOva, we aim to deliver your gadgets and accessories quickly and safely across India. Please read this policy carefully to understand our shipping process.
2. Shipping Destination
We currently ship within India only.
3. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed the next business day.
- You will receive an email confirmation with tracking details once your order is shipped.
4. Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata) | 3–5 business days |
| Tier 2 & Tier 3 cities | 5–7 business days |
| Remote/rural areas | 7–10 business days |
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.
5. Shipping Charges
- FREE shipping on all orders above ₹599.
- A flat shipping fee of ₹49 applies to orders below ₹599.
6. Shipping Partners
We ship via reputed Indian courier partners including but not limited to Shiprocket, Delhivery, BlueDart, and DTDC. The courier partner is assigned based on your delivery location and availability.
7. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your order on the courier partner's website or via the link provided in your shipping confirmation email.
8. Undelivered / Failed Delivery
- If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier will attempt redelivery or hold the package at a local facility.
- If the package is returned to us after failed delivery attempts, we will contact you to arrange re-shipment. Re-shipment charges may apply.
- CrusOva is not responsible for delays or non-delivery due to incorrect address details provided at checkout.
9. Damaged in Transit
If your order arrives damaged, please:
- Take photos/video of the damaged packaging and product immediately upon receipt.
- Email us at support@crusova.store within 48 hours of delivery.
- We will arrange a replacement or refund as per our Return & Refund Policy.
10. Contact Us
For any shipping-related queries:
- Email: support@crusova.store
- Address: 34-227/A, Kummari Street, Kurnool, Andhra Pradesh, India
- Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST